FAQs

When Will You Ship My Order?

All orders are normally shipped within 1-2 business days, Monday – Friday, pending there are no backorders or holiday delays. If you choose express shipping, remember, the estimated time it takes to get to you starts after the product is shipped. So if you ordered 2-day shipping on Monday, it doesn't mean you'll get it on Wed. It means you'll get it 2 business days after it ships.

How Long Does It Take To Ship?

DOMESTIC: 

If choosing Free or Basic Shipping, customers on the West Coast generally receive their orders within 3-5 business days after shipping, while the East Coast can take up to 1-3 business days after shipping. All orders are normally shipped within 1-2 business days, Monday – Friday, pending there are no backorders or holiday delays. If you choose express shipping, remember, the estimated time it takes to get to you starts  after the product is shipped. So if you ordered 2-day shipping on Monday, it doesn't mean you'll get it on Wed. It means you'll get it 2 business days after it ships.

Next Day Air - 1 business day.   Orders ship the same day if the order is placed before 10 AM EST, otherwise the order ships the next business day, Saturday delivery is not included. 

INTERNATIONAL: 

International orders can take 1-4 weeks or more, depending on the country. We ship the next business day, but then the package has to ship to your country and go through customs. This process is different for every country. Some clear packages customs in a day or two, while others take weeks or even longer. After it clears customs, it then has to ship to your local post office, then finally to your house. Please be patient if you are shipping to a country that is known for customs delays or slow postal service. Also note, some items are not able to be imported into specific countries. Please research your country's laws before ordering.

NOTE: 

Please note, Our warehouse combines orders whenever possible if they are shipping to the same address.  If you are shipping within the US or Internationally to the same address and placing multiple orders over a 48-hour period, there is a chance the orders will ship together.    

How Do I Return An Item?

RETURNS

You must contact us and arrange for a return within 30 days of your purchase. All product(s) must be in their original, unopened package to be accepted for a return, unless there is a manufacturer defect

DAMAGES

If the package was damaged in transit you must contact us in 7 business days. We will happily replace any damages.

HOW TO START MY RETURN

If your product is eligible for a return, email us at help@vimergy.com for instructions on how to send the product back, and to receive a RMA return number. Returns can take 7 - 10 business days to process a refund once we’ve received the return.

Please note: Unless there is a manufacturer defect and we are contacted in 7 business days, return shipping is the responsibility of the customer. Shipping and handling is not refundable.